WINNIPEG, Manitoba–(BUSINESS WIRE)–IntouchCX, a global leader in customer experience management and automation, announced that IntouchAI, and its solution suiteWINNIPEG, Manitoba–(BUSINESS WIRE)–IntouchCX, a global leader in customer experience management and automation, announced that IntouchAI, and its solution suite

IntouchAI by IntouchCX Named a Major Contender in Everest Group’s Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2025

WINNIPEG, Manitoba–(BUSINESS WIRE)–IntouchCX, a global leader in customer experience management and automation, announced that IntouchAI, and its solution suite, has been named a Major Contender in the Everest Group Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2025.

This distinction highlights IntouchAI’s technology maturity, architectural depth, and ability to operationalize Conversational AI and AI Agents at enterprise scale across the customer and agent lifecycle.

The 2025 assessment introduced a more rigorous, AI-first evaluation framework, expanding criteria to include AI agents, autonomous orchestration, multimodal interactions, and agentic reasoning, while broadening the competitive landscape to include 26 global providers, including AI native technology companies.

Within this increasingly technology centric landscape, IntouchAI strengthened its Market Impact position, distinguishing itself as a scalable CXM technology platform alongside pure AI SaaS and technology vendors. The recognition reflects IntouchCX’s continued investment in cloud native platforms, Conversational AI, agent assist technologies, automation frameworks, and advanced analytics, supported by proprietary technologies including SIDD, Mosaic Languages, Montage, Catapult, Vision Prism, and Superpunch.

“Our focus has always been on building technology that performs in real world, enterprise environments,” said Bob Cavanaugh, CTO of IntouchCX. “In a market crowded with new providers, emerging technologies, and competing approaches, IntouchAI brings clarity. It is a unified AI framework designed to cut through complexity, enabling orchestration, automation, and intelligence at scale while delivering consistent, measurable outcomes.”

At the core of IntouchAI is the SIDD platform, which enables autonomous and assisted AI agents through automated triage across channels. SIDD dynamically determines whether interactions are resolved by a fully autonomous AI agent, augmented through real time agent assist, or escalated based on intent and complexity. SIDD Solo powers Voicebots and AI Agents, SIDD Duo delivers in-interaction AI Agent Assist, and SIDD Studio enables orchestration, configuration, and optimization of conversational workflows at scale.

Post-interaction technologies, including Catapult and Vision Prism, support continuous optimization through real time reporting, predictive analytics, and performance insights driving improved operational efficiency, reduced interaction time, and higher customer satisfaction.

“IntouchCX is driving innovation for enterprises that seek solutions to ensure swift deployment, seamless integration, and advanced conversational capabilities by delivering sophisticated solutions capable of resolving complex user queries across multiple channels, without necessarily involving complex integrations,” said Sharang Sharma, Vice President at Everest Group. “The Company’s commitment to enhancing user engagement and productivity, coupled with continuous product innovation, has secured its recognition as a Major Contender in Everest Group’s Conversational AI PEAK Matrix® Assessment for 2025.”

Everest Group’s PEAK Matrix® assessment is a proprietary framework for assessing the relative market success and overall capability of tech and tech service providers based on performance, experiences, ability, and knowledge. Each service and technology provider is assessed on both market impact – measured by revenue, number of clients, and year-over-year growth – and delivery capability – measured by categories such as scale of operations, scope, technology and innovation.

IntouchCX was previously recognized as a One of America’s Dream Employers 2025 and Canada’s Best Employers for Company Culture 2025 by Forbes, Major Contender and Star Performer in Everest Group’s 2025 Trust and Safety PEAK Matrix. IntouchCX has also been recognized as a Leader by the Frost Radar for Customer Experience Management in North America and as a Leader in the NelsonHall 2024 Vendor Evaluation & Assessment Tool report.

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust and safety, and AI services. Founded in Canada, IntouchCX employs people across 12 countries and 25 campuses. We immerse ourselves in your world with curiosity, creativity, and innovation as a Trusted Advisor. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long term relationships with our brand partners to drive positive change. To learn more about us, visit intouchcx.com.

Contacts

Media Contact:
Stephanie Suarez

Director, Global Communications

stephanie.suarez@intouchcx.com

Market Opportunity
Major Logo
Major Price(MAJOR)
$0.11252
$0.11252$0.11252
+0.09%
USD
Major (MAJOR) Live Price Chart
Disclaimer: The articles reposted on this site are sourced from public platforms and are provided for informational purposes only. They do not necessarily reflect the views of MEXC. All rights remain with the original authors. If you believe any content infringes on third-party rights, please contact service@support.mexc.com for removal. MEXC makes no guarantees regarding the accuracy, completeness, or timeliness of the content and is not responsible for any actions taken based on the information provided. The content does not constitute financial, legal, or other professional advice, nor should it be considered a recommendation or endorsement by MEXC.

You May Also Like

Crucial Fed Rate Cut: Powell’s Bold Risk Management Move Explained

Crucial Fed Rate Cut: Powell’s Bold Risk Management Move Explained

BitcoinWorld Crucial Fed Rate Cut: Powell’s Bold Risk Management Move Explained In a significant development for global financial markets, Federal Reserve Chair Jerome Powell recently described the latest Fed rate cut as a critical risk management measure. This statement immediately captured the attention of investors, economists, and especially those in the dynamic cryptocurrency space. Understanding Powell’s rationale and the potential implications of this move is essential for navigating today’s complex economic landscape. What Exactly is a Fed Rate Cut and Why Does it Matter? A Fed rate cut refers to the Federal Reserve lowering the target range for the federal funds rate. This is the interest rate at which commercial banks borrow and lend their excess reserves to each other overnight. When the Fed lowers this rate, it typically makes borrowing cheaper across the entire economy. This decision impacts everything from mortgage rates to business loans. The Fed uses interest rates as a primary tool to influence economic activity, aiming to achieve maximum employment and stable prices. A lower rate often stimulates spending and investment, but it can also signal concerns about economic slowdown. Key reasons for a rate cut often include: Slowing economic growth or recession fears. Low inflation or deflationary pressures. Global economic instability impacting domestic markets. A desire to provide more liquidity to the financial system. Powell’s emphasis on ‘risk management’ suggests a proactive approach. The Fed is not just reacting to current data but also anticipating potential future challenges. They are essentially trying to prevent a worse economic outcome by adjusting policy now. How Does a Fed Rate Cut Influence the Broader Economy? When the Federal Reserve implements a Fed rate cut, it sends ripples throughout the financial world. For traditional markets, lower interest rates generally mean: Boost for Stocks: Companies can borrow more cheaply, potentially increasing profits and stock valuations. Investors might also move money from lower-yielding bonds into equities. Cheaper Borrowing: Consumers and businesses enjoy lower rates on loans, from mortgages to credit cards, encouraging spending and investment. Weaker Dollar: Lower rates can make a country’s currency less attractive to foreign investors, potentially leading to a weaker dollar. Bond Market Shifts: Existing bonds with higher yields become more attractive, while newly issued bonds will have lower yields. This shift in monetary policy aims to inject confidence and liquidity into the system, countering potential economic headwinds. However, there’s always a delicate balance to strike, as too much stimulus can lead to inflationary pressures down the line. What Does This Fed Rate Cut Mean for Cryptocurrency Investors? The impact of a Fed rate cut on the cryptocurrency market is often a topic of intense discussion. While crypto assets operate independently of central banks, they are not immune to broader macroeconomic forces. Here’s how a rate cut can play out: Increased Risk Appetite: With traditional savings and bond yields potentially lower, investors might seek higher returns in riskier assets, including cryptocurrencies like Bitcoin and Ethereum. Inflation Hedge Narrative: Some view cryptocurrencies, particularly Bitcoin, as a hedge against inflation and traditional currency debasement. If a rate cut leads to concerns about inflation, this narrative could gain traction. Liquidity Influx: A more accommodative monetary policy can increase overall liquidity in the financial system, some of which may flow into digital assets. Dollar Weakness: A weaker dollar, a potential consequence of rate cuts, can sometimes make dollar-denominated assets like crypto more appealing to international investors. However, it’s crucial to remember that the crypto market also has its unique drivers, including technological developments, regulatory news, and market sentiment. While a Fed rate cut can provide a tailwind, it’s not the sole determinant of crypto performance. Navigating the New Landscape: Actionable Insights for Crypto Investors Given the Federal Reserve’s stance on risk management through a Fed rate cut, what steps can crypto investors consider? Stay Informed: Keep a close watch on further Fed announcements and economic data. Understanding the broader macroeconomic picture is vital. Diversify Your Portfolio: While a rate cut might favor risk assets, a balanced portfolio that includes a mix of traditional and digital assets can help mitigate volatility. Long-Term Perspective: Focus on the fundamental value and long-term potential of your chosen cryptocurrencies rather than short-term fluctuations driven by macro news. Assess Risk Tolerance: Re-evaluate your personal risk tolerance in light of potential market shifts. Lower rates can encourage speculation, but prudence remains key. Powell’s description of the Fed rate cut as a risk management measure highlights the central bank’s commitment to maintaining economic stability. For cryptocurrency enthusiasts, this move underscores the increasing interconnectedness of traditional finance and the digital asset world. While a rate cut can create opportunities, a thoughtful and informed approach is always the best strategy. Frequently Asked Questions (FAQs) What exactly is a Fed rate cut? A Fed rate cut is when the Federal Reserve lowers its target for the federal funds rate, which is the benchmark interest rate banks charge each other for overnight lending. This action makes borrowing cheaper across the economy, aiming to stimulate economic activity. Why did Powell emphasize “risk management” for this Fed rate cut? Jerome Powell emphasized “risk management” to indicate that the Fed was proactively addressing potential economic slowdowns or other future challenges. It suggests a preventative measure to safeguard against adverse economic conditions rather than merely reacting to existing problems. How does a Fed rate cut typically affect the crypto market? A Fed rate cut can make traditional investments less attractive due to lower yields, potentially driving investors towards higher-risk, higher-reward assets like cryptocurrencies. It can also increase overall market liquidity and strengthen the narrative of crypto as an inflation hedge. Should crypto investors change their strategy after a rate cut? While a rate cut can influence market dynamics, crypto investors should primarily focus on their long-term strategy, fundamental research, and risk tolerance. It’s wise to stay informed about macroeconomic trends but avoid making impulsive decisions based solely on a single policy change. What are the potential downsides of a Fed rate cut? Potential downsides include increased inflationary pressures if the economy overheats, a weaker national currency, and the possibility of creating asset bubbles as investors chase higher returns in riskier markets. It can also signal underlying concerns about economic health. Did you find this article insightful? Share your thoughts and help others understand the implications of the Fed’s latest move! Follow us on social media for more real-time updates and expert analysis. To learn more about the latest crypto market trends, explore our article on key developments shaping Bitcoin’s price action. This post Crucial Fed Rate Cut: Powell’s Bold Risk Management Move Explained first appeared on BitcoinWorld.
Share
Coinstats2025/09/18 16:40
Motive Files Registration Statement for Proposed Initial Public Offering

Motive Files Registration Statement for Proposed Initial Public Offering

SAN FRANCISCO–(BUSINESS WIRE)–Motive Technologies, Inc., the AI platform for physical operations, today announced that it has filed a registration statement on
Share
AI Journal2025/12/24 07:00
New Gold Protocol's NGP token was exploited and attacked, resulting in a loss of approximately $2 million.

New Gold Protocol's NGP token was exploited and attacked, resulting in a loss of approximately $2 million.

PANews reported on September 18th that according to Paidun monitoring, New Gold Protocol's NGP token was exploited in an attack, resulting in a loss of approximately $2 million. The NGP token plummeted 88% in an hour, and the attacker deposited the stolen funds (443.8 ETH) into TornadoCash.
Share
PANews2025/09/18 11:10