Customer care numbers for banks and fintechs in Nigeria (2026)

Table of contents

Customer care numbers for 26 banks

Customer care numbers for 18 fintechs

Quick reference: All banks

Quick reference: All fintechs

What to do if your complaint is not resolved

Disclaimer

When something goes wrong with your money, the last thing you want to do is search the internet for a customer care number. You end up on third-party sites, aggregator pages, and outdated blog posts that may or may not be accurate. Some of those numbers have even been used to scam people.

This article highlights the official customer care contacts for Nigerian banks and fintechs. Every number, email, and WhatsApp line here was pulled directly from each institution’s own website or verified social media account. 

Banks

All 26 active commercial banks below publish at least one 24/7 phone line and a customer care email address. Most also offer WhatsApp support, either through a dedicated number or through a virtual assistant inside their app.

Access Bank customer care number

• Phone: 0700-225-5222-377, 01-271-2005-7, 01-280-2500
• Email: contactcenter@accessbankplc.com
• Escalation email: cc-ombudsman@accessbankplc.com
• Twitter/X: @myaccessbank

Citibank Nigeria customer care number

Citibank Nigeria operates as a corporate and institutional bank. It does not publish a retail customer care line.

Ecobank Nigeria customer care number

• Phone: 0700 500 0000, 0800 326 2265
• Email: ecobankenquiries@ecobank.com
• Twitter/X: @ecobank_nigeria

Ecobank’s Rafiki digital assistant is available inside the app.

Fidelity Bank customer care number

• Phone (TrueServe): 0700 343 35489
• Phone (IVY): 0903 000 0302
• International: +234 908 798 9069
• Email: true.serve@fidelitybank.ng
• WhatsApp: 0903 000 5252
• Twitter/X: @fidelitybankplc

First Bank customer care number

• Phone (FirstContact): 0700-347-782-668-228
• Additional lines: +234 201 905 2326, +234 201 905 2000, and +234 201 448 5500.
• Email: firstcontact@firstbanknigeria.com
• Complaints email: firstcontact.complaints@firstbankgroup.com
• WhatsApp: 08124444000 (send ‘Hi’ to start)
• Twitter/X: @FirstBankngr | @FBN_help

FCMB customer care number

• Phone: 07003290000, 02012798800, 02012272800
• Email: customerservice@fcmb.com
• WhatsApp: 09099999814, 09099999815
• Twitter/X: @MyFCMB | @fcmb_help

Globus Bank customer care number

• Phone: 0201 466 1000, 0201 225 9000
• Email: contactcenter@globusbank.com
• Twitter/X: @GlobusBankNG

GTBank customer care number

• Phone (GTConnect): +234 201 448 0000
• Additional lines: +234 700 4826 66328, +234 802 900 2900, +234 813 985 6000
• Email: via web form on gtbank.com
• Twitter/X: @gtbank
• Twitter customer support: @gtbank_help

GTBank’s Mate AI assistant handles support inside the app.

Jaiz Bank customer care number

• Phone: 0700 7730000
• Additional lines: +234 708 063 5500, +234 708 063 5555
• Email: customercare@jaizbankplc.com
• Twitter/X: @JaizBankNG

Keystone Bank customer care number

• Phone: +234 700 2000 3000, 070 4600 4000
• Additional lines: 02013448668, 02014485743
• Email: contactcentre@keystonebankng.com
• Twitter/X: @keystonebankng

Live chat is available directly on keystonebankng.com.

Lotus Bank customer care number

• Phone: 0700 568 872 265, 07000100000
• Email: support@lotusbank.com
• Twitter/X: @LotusBank

Optimus Bank customer care number

• Phone: +234 201 906 3600
• Email: opticonnect@optimusbank.com
• Twitter/X: @OptimusBank

Parallex Bank customer care number

• Phone: 070072725539
• Email: customercare@parallexbank.com
• Twitter/X: @parallexbankng

Polaris Bank customer care number

• Phone: 0700-759-32265 (0700-POLARIS)
• Additional lines: 0806 988 0000, 01 297 9500, 01 270 5850
• Email: Yescenter@polarisbanklimited.com
• Twitter/X: @PolarisBankLtd

PremiumTrust Bank customer care number

• Phone: +234 700 773 6486, 0201 330 2777
• Email: contactpremium@premiumtrustbank.com
• Twitter/X: @thepremiumtrust

Providus Bank customer care number

• Phone: 0700-776-84387 (0700-PROVIDUS)
• Email: businessconcierge@providusbank.com
• Fraud desk: frauddesk@providusbank.com
• Twitter/X: @ProvidusBank

Signature Bank customer care number

• Phone: +234 700 0072 7272
• Email: customercare@signaturebankng.com
• Twitter/X: @Signaturebankng

Stanbic IBTC Bank customer care number

• Phone: 0700 909 9099, +234 1 422 2222
• Email: customercarenigeria@stanbicibtc.com
• Twitter/X: @StanbicIBTC

Standard Chartered Bank Nigeria customer care number

• Phone: +234 201 270 4611, +234 800 123 5000 (toll-free)
• Corporate line: +234 201 236 8220
• Email: clientcare.ng@sc.com
• Twitter/X: @StanChart @StanChartNG

Sterling Bank customer care number

• Phone: 0700STERLING (070078375464), 02018888822
• Additional line: 07008220000
• Email: customercare@sterling.ng
• WhatsApp: +234 916 031 3000
• Twitter/X: @sterlinghelp | @Sterling_Bankng

SunTrust Bank customer care number

• Phone: 0700-134-7868, +234-1-2802142
• Email: helpdesk@suntrustng.com
• WhatsApp: +234 708 507 8034
• Twitter/X: @SunTrustNG

Union Bank customer care number

• Phone: +234 700 700 7000 (UnionCare), +234 907 007 0001
• Additional line: +234 1 2716816
• Email: customerservice@unionbankng.com
• Twitter/X: @UNIONBANK_NG

Former Titan Trust Bank customers: your account is now under Union Bank. Use these contact details.

UBA customer care number

• Phone: 0700-225-5822 (0700-CALL-UBA)
• Additional line: 02-012808822 
• Fraud desk: 02-012808800
• Email: cfc@ubagroup.com
• WhatsApp: Chat with Leo on WhatsApp, Facebook, or Messenger
• Twitter/X: @UBAGroup @UBACares

Unity Bank customer care number

• Phone: +234 7057 323 225, 0708 066 6000
• Additional line: 09-8734331
• Email: we_care@unitybankng.com
• Twitter/X: @UnityBankPlc

Wema Bank customer care number

• Phone: 0700PURPLE (07000787753), +234 803 900 3700
• Additional lines: +234 1 277 7700-9
• Email: purpleconnect@wemabank.com
• WhatsApp: 09044411010
• Twitter/X: @wemabank

Zenith Bank customer care number

• Phone: 0700-ZENITHBANK (0700-936-4842265), 0201-278-7000
• Additional lines: 0904-085-7000, 091-1987-7000
• Email: zenithdirect@zenithbank.com
• WhatsApp: 07040004422 (ZiVA assistant)
• Twitter/X: @ZenithBank

Fintechs

Several fintechs on this list do not publish a phone number. Kuda has explicitly stated on its Twitter/X account that it does not offer support through social media or WhatsApp for security reasons. The others simply route all support through in-app chat or email without a published phone line.

ALAT by Wema customer care number

• Phone: 07000787753, 08039003700
• Email: help@alat.ng
• Twitter/X: @alat_ng

Bamboo customer care number

• Phone: +234 (02) 018880295
• Email: support@investbamboo.com
• Twitter/X: @investbamboo

Branch Nigeria customer care number

• Email: nigeria@branch.co
• Twitter/X: @branch_ng

Branch does not publish a phone number. Support is handled through in-app chat.

Carbon customer care number

• Email: customer@getcarbon.co
• Twitter/X: @get_carbon

You can safely access support through In-App Support Ticket and the Web Contact Form

Chipper Cash customer care number

• Phone: +1 844 386 3753 (US line)
• Email: support@chippercash.com
• Twitter/X: @chippercashapp

For Nigerian users, in-app chat is the primary support channel. The published phone number is a US line.

Cowrywise customer care number

• Phone: 07000 269 799 473
• Email: support@cowrywise.com
• WhatsApp: 0903 000 0857
• Twitter/X: @cowrywise

Eyowo customer care number

• Phone: +234 1 7001520
• Email: support@eyowo.com
• Twitter/X: @eyowo | @eyowohelp

FairMoney customer care number

• Phone: 0201 700 1276, 01 888 5577
• Toll-free number: 0800 000 3333
• Email: help@fairmoney.io
• WhatsApp: +234 810 108 4635
• Twitter/X: @fairmoney_ng

Flutterwave customer care number

• Phone: 0700-FLUTTERWAVE (0700-358-883-79283), 01-888 9595
• Email: hi@flutterwavego.com
• Twitter/X: @theflutterwave | @FlwSupport

Kuda Bank customer care number

• Phone: 0700022555832
• Email: help@kuda.com
• Twitter/X: @joinkuda
• Verified support account: @kudahelp_ng

Kuda does not offer WhatsApp or social media support. Per its official Twitter/X account: ‘For the safety of your account, we do not use social media for customer support anymore.’ Use the phone line or email only.

Moniepoint customer care number

• Phone: 0201 888 9990
• Email: hello@moniepoint.com
• WhatsApp: +234 908 843 0803
• Twitter/X: @moniepoint @Moniepointng

OPay customer care number

• Phone (App & Card): 0700 8888 328, 020 18888 328
• Phone (POS): 0700 8888 329, 020 18888 329
• Email: customerservice@opay-inc.com
• WhatsApp: +234 916 599 8936
• Twitter/X: @OPay_NG

PalmPay customer care number

• Phone: 02018886888
• Email (personal): support@palmpay.com
• Email (business): palmpay-business@palmpay-inc.com
• Twitter/X: @palmpay_ng

PalmPay does not list a WhatsApp number on its official website. Several WhatsApp numbers circulating online for PalmPay are not verified and have been linked to fraud. Do not use them.

Paystack customer care number

• Phone: +234 201 631 6160
• Email: hello@paystack.com, support@paystack.com
• Fraud email: fraud@paystack.com
• Twitter/X: @paystack | @PaystackSupport

PiggyVest customer care number

• Phone: 0700 933 933 933
• Email: hello@piggyvest.com, contact@piggyvest.com
• Twitter/X: @piggyvest

Renmoney customer care number

• Phone: 0700 5000 500
• Email: hello@renmoney.com
• Whistleblower email: whistleblower@renmoney.com
• Twitter/X: @Renmoney

Risevest customer care number

• Phone: 0700 2255 7473
• Email: hello@risevest.com
• Twitter/X: @Risevest

VFD Microfinance Bank (V Bank) customer care number

• Phone: 0201 227 1396
• Email: support@vbank.ng
• Twitter/X: @vbankng

Quick reference: All banks

Use the table below to find any bank’s contact details at a glance.

Quick reference: All fintechs

Use the table below to find any fintech’s contact details at a glance.

What to do if your complaint is not resolved

If you contact your bank or fintech and your issue remains unresolved within a reasonable time, you can escalate it to the CBN’s Consumer Protection Department (CPD). Official Escalation Email: cpd@cbn.gov.ng

Here is the process:

1. Call the institution’s official 24/7 line and log your complaint. Ask for a ticket or reference number before you end the call. You will need this for any follow-up.
2. Within 24 hours, follow up by email, quoting your reference number.
3. If there is no resolution after two weeks (or 30 days for loan and excess-charges complaints, per CBN’s guidelines), take your complaint to the CBN Consumer Protection Department at cbn.gov.ng/FinInc/FinLit/LodgeComplaint.html.

Disclaimer

Every contact detail in this article was sourced directly from each bank or fintech’s official website or verified social media account at the time of research. We did not pull from aggregator sites or third-party directories.

That said, banks and fintechs update their contact details from time to time, and some information may have changed since this article was last verified. If you spot an error or an outdated contact, please reach out to us, and we will update it immediately. Our goal with this article is to give you accurate, reliable information — not to mislead you.

This article was last verified in May 2026.