Driftwood Hospitality Management Expands with Flywire to Streamline Guest Payments Throughout 90 U.S. Locations

Flywire Corporation (Nasdaq: FLYW), a global payments enablement and software company, today announced the expansion of its partnership with Driftwood Hospitality Management (“Driftwood”), a leading hotel management company, to deploy Flywire’s hospitality solutions across nearly 90 U.S. hotel locations. Driftwood, an existing customer of Flywire’s solutions for payments, signatures and authorizations, is rolling out enhanced payments capabilities to further streamline guest transactions and back-office operations.

Driftwood Hospitality Management is renowned for its fully integrated approach to hospitality services. Driftwood manages over 15,000+ rooms across nearly 90 hotels, including brands such as Marriott, Hyatt, Hilton, IHG, and more, as well as with independent boutique hotels. Strong partnerships with these major brands and industry leaders keep Driftwood at the forefront of hospitality. Over its 27-year history, Driftwood’s talented teams have won over 110 awards reflecting its innovation, flexibility, diversity, and focus on results.

Driftwood had already been benefiting from payments, authorization and e-signature solutions – part of Flywire’s portfolio of hospitality solutions – which allowed the hotel management company to significantly accelerate their sales cycle across locations by enabling guests to sign contracts and submit deposits securely from any device, often resulting in a 90% faster turnaround time. To support its growing portfolio and elevate the guest experience, Driftwood moved to modernize its payments infrastructure, replacing outdated manual workflows – including the scanning and emailing of sensitive data – with a secure, scalable solution. In particular, Driftwood needed a platform that could accept and process a variety of payment types – and especially ACH payments – which help them slim down their fees and reduce hidden costs.

Driftwood selected Flywire for its robust global payment capabilities, which not only help eliminate hidden costs but also give guests a seamless experience. With the rollout of additional Flywire’s payments offerings, Driftwood properties will now be able to:

• Guarantee payment by requesting it alongside an e-signature.
• Implement a lower-risk way to process cards.
• Accept ACH payments, which cost significantly less to process than credit cards and are less risky than sharing wire instructions.

These new payment solutions, combined with existing features like secure online portals, fraud prevention, multi-currency support, and automated reminders, are poised to enhance efficiency and the guest experience across Driftwood’s properties. In just five months, Flywire’s solutions have already reduced payment processing costs by nearly 30% across 10 Driftwood properties – with ACH adoption and electronic authorization workflows driving measurable savings across millions in total payment volume.

“Flywire’s comprehensive travel and hospitality solutions have really up-leveled our operations,” said Carol Davies, Senior Vice President of Commercial Strategy at Driftwood. “They’ve helped us significantly reduce turnaround time for both payments and contract signatures, while simultaneously lowering the burden of reconciliation and manual data entry. The platform also helps us reduce chargebacks and fosters improved transparency between our sales and finance teams. This technology allows us to operate more efficiently and deliver the elevated, seamless service our guests expect.”

“The demands of the hospitality industry are constantly evolving, requiring sophisticated solutions that go beyond basic payment processing to truly embed within and optimize a hotel’s operational workflow,” said Colin Smyth, SVP and GM of Travel at Flywire. “Our hospitality solutions are designed specifically to meet these needs, offering a unified, secure platform for contracts, authorizations, and payments. By expanding their use of Flywire’s technology, Driftwood is strategically investing in a best-in-class technology that simplifies complex transactions, elevates the guest journey, and drives tangible efficiencies for their staff.”

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