Tech Trivia with Norah Ikoh, Customer Experience Manager at Kuda

The “tech” in fintech is often celebrated for speed, automation, and seamless digital experiences. Yet behind every successful financial technology platform is the ability to make customers feel understood. 

In an industry where trust can be won or lost in a single conversation, customer experience has become one of fintech’s most critical differentiators. 

Today’s Tech Trivia spotlights Norah Ikoh, a customer experience and operations leader with more than six years of experience building systems, leading teams, and improving customer journeys. 

As customer experience manager at Kuda Microfinance Bank, she oversees key areas spanning customer onboarding, revenue operations, and retention, helping shape experiences that keep customers engaged long after they sign up.

Beyond her 9-to-5 role, Norah channels her entrepreneurial energy into building Barzbeque, an entertainment brand, while also running a smoothie business.

A natural builder and constant ideator, she is always exploring new opportunities, sketching concepts, and thinking about what to create next—including an app idea that is already beginning to take shape.

1. Summarise your mornings in one sentence

I start my mornings with the online Next Level Prayers (NLP), some exercise, and then I hit the ground running. 

2. Describe your gadget setup

My gadget setup is nothing fancy, but it gets the job done. I always keep my laptop, phone, and earbuds within arm’s reach, and I don’t forget my charger, which is always in my bag, because I have trust issues with battery life. 

3. What tech tools/ applications do you use the most for work?

The tech tools I use the most for work are Intercom, Notion, Slack, Google Workspace and Jira.

4. What do you do when you need inspiration?

 When I need inspiration, I turn to old school R&B on YouTube; something about those songs unlocks something in me. Or I call my bestie, because she has this ability to shake ideas loose from my brain without even trying.

And if I’m working remotely and the creative well is dry, I put on Friends, laugh for twenty minutes, and somehow the juices start flowing again. 

5. What mobile application can you not do without daily?

WhatsApp and my notes app, which is basically a dumping ground for every little idea or thought I have at odd hours. 

6. What tech solution do you wish someone had created?

 A community micro-grid management app that allows neighbourhoods to collectively invest in, manage, and share solar energy, because NEPA is not coming to save us, and we might as well build the solution ourselves. 

7. If you have unlimited time and money, what problem would you solve?

All of it, and I mean that literally. Poverty, hunger, access to quality education, good roads, stable electricity, these aren’t separate problems in Nigeria; they’re one big interconnected wound.

But if I had to pick the thread to pull first, it would be education and infrastructure, because everything else flows from there. A child who can learn, in a school with light, in a community with good roads, that child has a fighting chance, and a country full of children with fighting chances? That’s how you change everything else. 

8. Which woman in tech inspires you the most?

 Honestly, I’m going to take a slight detour here, because the woman who inspires me most isn’t strictly in tech, but everything she represents belongs in every room, including this one. Ibukun Awosika.

Her story, her faith, her boardroom presence, the way she built an empire without losing her values or her voice. She reminds me that excellence and integrity are not mutually exclusive. 

9. Which profound statement inspires you the most?

“Done is better than perfect.” I’ve talked myself out of starting too many times, waiting for conditions to be right. There’s never really a right time. You just close your eyes and move. 

10. Whose women in tech trivia would you love to read?

I’d love to read about Achenyo Idachaba‘s intersection of tech, sustainability, and African solutions—also, anyone building in healthtech or fintech across West Africa who isn’t getting enough flowers yet. 

Read also: 8 women who made history as the first female heads of Nigerian banks